Responsible Gambling Policy

At Taveliroyal Hotel, we believe that gambling should always be an enjoyable and entertaining experience. We are deeply committed to promoting responsible gambling practices and ensuring that our guests have access to the support and resources they need. This policy has been developed and is maintained by , located at .

Our Commitment

We genuinely care about the wellbeing of every guest who visits our casino facilities. Responsible gambling is not just a legal obligation for us — it is a core part of who we are and how we operate. We are committed to:

  • Providing a safe, fair, and transparent gambling environment for all guests.
  • Ensuring that gambling remains a form of entertainment, not a source of financial or emotional harm.
  • Training our staff to recognise signs of problem gambling and to respond with compassion and professionalism.
  • Making responsible gambling tools and resources readily available to all guests at all times.
  • Complying fully with all applicable New Zealand gambling laws and regulations, including the Gambling Act 2003.
  • Continuously reviewing and improving our responsible gambling measures to reflect best practices.

We want every visit to Taveliroyal Hotel to be a positive experience. If gambling ever stops feeling like fun, we encourage you to reach out to us or to one of the support services listed in this policy. You are never alone.

18+ Age Policy

Gambling at Taveliroyal Hotel is strictly reserved for guests who are 18 years of age or older. This is a non-negotiable requirement under New Zealand law, and we take our responsibility to enforce it very seriously.

  • All guests who appear to be under the age of 18 will be asked to provide valid photo identification before entering any gambling area.
  • Accepted forms of identification include a valid passport, New Zealand driver's licence, or any other government-issued photo ID that confirms your date of birth.
  • Any person who is unable to provide satisfactory proof of age will be refused entry to the casino floor.
  • Our staff are trained to conduct age verification checks consistently and without discrimination.
  • It is an offence under the Gambling Act 2003 for anyone under the age of 18 to gamble or attempt to enter a restricted gambling area.

If you are a parent or guardian, we ask that you help us protect young people by ensuring that minors do not access our gambling facilities. If you are aware of any underage gambling, please inform a member of our staff immediately.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income. It often develops gradually, and it can sometimes be difficult to recognise in yourself or in someone you care about. We encourage you to be honest with yourself and to read through the following signs with an open mind.

You may have a gambling problem if you:

  • Spend more time or money gambling than you originally intended.
  • Feel restless, irritable, or anxious when you try to reduce or stop gambling.
  • Find yourself chasing losses — gambling more in an attempt to win back money you have lost.
  • Lie to friends, family members, or colleagues about how much you gamble or how much you have spent.
  • Borrow money, sell possessions, or neglect financial responsibilities in order to fund your gambling.
  • Find that gambling is affecting your work, studies, relationships, or mental health.
  • Feel that gambling is the only way to escape stress, anxiety, depression, or other difficult emotions.
  • Have made repeated unsuccessful attempts to cut back or stop gambling.
  • Continue gambling even when you know it is causing harm to yourself or to those around you.

Warning signs in someone you know:

  • Unexplained financial difficulties or sudden requests to borrow money.
  • Increased secrecy or defensiveness about their activities and whereabouts.
  • Withdrawal from family, friends, and social activities.
  • Mood swings, depression, anxiety, or signs of emotional distress.
  • Neglecting work, school, or family responsibilities.

If you recognise any of these signs in yourself or someone close to you, please do not hesitate to seek help. Reaching out is a sign of strength, and support is available.

Self-Exclusion and Player Protection Tools

We offer a range of practical tools to help you stay in control of your gambling. These tools are available to all guests free of charge, and our staff will always treat your request with the utmost respect, discretion, and empathy.

Self-Exclusion

Self-exclusion is a voluntary programme that allows you to formally request that you be excluded from our casino facilities for a set period of time. This is a powerful step that many people find helpful when they feel that their gambling is getting out of control.

  • You may request a self-exclusion period of 3 months, 6 months, 1 year, or permanently.
  • Once a self-exclusion is in place, you will not be permitted to enter the casino floor or participate in any gambling activities at Taveliroyal Hotel for the duration of your exclusion period.
  • To initiate a self-exclusion, please speak privately with a member of our responsible gambling team at the casino reception, or contact us directly using the details provided below.
  • You may also self-exclude through the New Zealand national self-exclusion programme. For more information, please speak to our staff or contact the Problem Gambling Foundation of New Zealand.

Deposit and Spending Limits

You can request to have personal spending limits applied to your account or casino activity. Setting a limit can help you stay within your budget and enjoy gambling responsibly without the risk of spending more than you can afford.

Reality Checks and Time Limits

Our staff can assist you in setting time reminders to help you monitor how long you have been gambling. Taking regular breaks is an important part of responsible gambling.

Cooling-Off Periods

If you feel that you need a short break from gambling but are not ready for a full self-exclusion, you may request a temporary cooling-off period. During this time, you will not be able to access our casino facilities.

Request for Information

You have the right to request a summary of your gambling activity at any time. This can help you gain a clearer picture of your gambling behaviour and make more informed decisions.

To access any of these tools or to speak with a member of our responsible gambling team, please visit the casino reception desk or contact us at info@taveliroyalhotel.co.nz. All enquiries are handled with complete confidentiality.

Support and Helpline Numbers

You do not need to face a gambling problem alone. There are many dedicated and compassionate organisations ready to help you — whether you are looking for someone to talk to, practical advice, or professional counselling. All of the services listed below are confidential and non-judgmental.

New Zealand

  • Problem Gambling Foundation of New Zealand
    Free helpline: 0800 664 262
    Website: www.pgf.nz
    Available 24 hours a day, 7 days a week. Offers free counselling, support, and advice for individuals and their families.
  • Gambling Helpline New Zealand
    Free helpline: 0800 654 655
    Text: 8006
    Website: www.gamblinghelpline.co.nz
    Provides free, confidential support and counselling services for anyone affected by gambling harm.
  • Lifeline New Zealand
    Free helpline: 0800 543 354
    Website: www.lifeline.org.nz
    Offers emotional support and crisis counselling for anyone experiencing distress, including those affected by gambling.
  • 1737 Need to Talk?
    Free call or text: 1737
    Website: www.1737.org.nz
    A free mental health and wellbeing service available 24 hours a day, 7 days a week.

International Support

  • GamCare (United Kingdom)
    Helpline: +44 808 8020 133
    Website: www.gamcare.org.uk
    A leading provider of information, advice, and support for anyone affected by problem gambling. Available 24 hours a day, 7 days a week.
  • BeGambleAware (United Kingdom)
    Helpline: +44 808 8020 133
    Website: www.begambleaware.org
    Provides free resources, tools, and a confidential helpline for people affected by gambling harm.
  • National Council on Problem Gambling — NCPG (United States)
    Helpline: +1 800 522 4700
    Text: +1 800 522 4700
    Website: www.ncpgambling.org
    Available 24 hours a day, 7 days a week. Offers crisis support, information, and referrals to local treatment services across the United States and internationally.
  • Gamblers Anonymous (International)
    Website: www.gamblersanonymous.org
    A worldwide fellowship of people who share their experience, strength, and hope with each other in order to recover from gambling disorder. Local meetings are available in many countries.

If you are in immediate distress or experiencing a mental health crisis, please contact your local emergency services immediately by dialling 111 in New Zealand.

Our Responsible Gambling Pledge

At Taveliroyal Hotel, we pledge to always put the wellbeing of our guests first. We will continue to invest in our responsible gambling programmes, support our staff with ongoing training, and work collaboratively with community organisations to minimise gambling harm in Auckland and beyond.

If you have any questions, concerns, or feedback about our responsible gambling practices, please do not hesitate to contact us. We are here to help, and we welcome every opportunity to do better.

This Responsible Gambling Policy is issued by , .

Last reviewed and updated: June 2025