Terms of Use

Last updated: June 2025

Welcome to taveliroyalhotel.com (the "Website"), the official online presence of Taveliroyal Hotel, located in Auckland, New Zealand. This Website is owned and operated by , a company registered in New Zealand, with its registered address at (hereinafter referred to as "we", "us", or "our").

Please read these Terms of Use ("Terms") carefully before using this Website. By accessing or using any part of this Website, you confirm that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations of New Zealand. If you do not agree with any part of these Terms, you must immediately discontinue your use of this Website.

1. Acceptance of Terms

By accessing, browsing, or otherwise using this Website, you acknowledge that you have read these Terms of Use in their entirety and that you agree to comply with them. These Terms constitute a legally binding agreement between you (the "User") and .

We reserve the right to amend, update, or replace these Terms at any time without prior notice. Any changes will be effective immediately upon publication on this Website. Your continued use of the Website following the posting of revised Terms constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically for updates.

These Terms apply to all visitors, registered users, and others who access or use the Website, including those who make hotel reservations, browse casino-related content, or interact with any features or services made available through this Website.

2. Age Restriction

Access to this Website, and in particular to any casino-related content, services, or promotions, is strictly restricted to individuals who are 18 years of age or older. This requirement is consistent with the minimum legal age for gambling activities in New Zealand as established under the Gambling Act 2003 (New Zealand).

By using this Website, you confirm and warrant that you are at least 18 years of age. If you are under the age of 18, you are not permitted to access, use, or attempt to use any part of this Website. reserves the right to request proof of age at any time and to suspend or terminate access for any user who cannot verify that they meet the minimum age requirement.

We are committed to responsible gambling and take all reasonable steps to prevent minors from accessing gambling-related content. If you are aware of a minor using this Website, please contact us immediately at the address provided in these Terms.

3. Use of the Website

3.1 Permitted Use

This Website is provided for your personal, non-commercial use only. You may access and use the Website solely for lawful purposes and in accordance with these Terms. Any commercial use, data harvesting, scraping, or automated access to the Website is strictly prohibited without our prior written consent.

3.2 User Obligations

As a user of this Website, you agree to:

Provide accurate, current, and complete information when making a reservation or registering an account;
Maintain the confidentiality of your account credentials and notify us immediately of any unauthorised access;
Use the Website only for lawful purposes and in a manner that does not infringe the rights of others;
Refrain from uploading, transmitting, or distributing any content that is unlawful, defamatory, obscene, harmful, or otherwise objectionable;
Not attempt to gain unauthorised access to any part of the Website, its servers, or any related systems or networks;
Not engage in any activity that interferes with or disrupts the proper functioning of the Website;
Not use the Website to promote gambling to minors or to encourage irresponsible gambling behaviour;
Comply with all applicable laws and regulations of New Zealand, including but not limited to the Gambling Act 2003, the Privacy Act 2020, and the Fair Trading Act 1986.

3.3 Prohibited Activities

You must not, under any circumstances:

Use the Website for any fraudulent, misleading, or deceptive purpose;
Attempt to reverse engineer, decompile, or disassemble any software associated with the Website;
Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity;
Introduce viruses, trojans, worms, or any other malicious or technologically harmful material;
Use the Website in any manner that could damage, disable, overburden, or impair our servers or networks.

4. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of or its content suppliers and is protected by New Zealand and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from this Website without the prior written consent of .

5. Reservations and Bookings

Any hotel reservation made through this Website is subject to separate booking terms and conditions, which will be presented to you at the time of booking. By completing a reservation, you agree to those terms in addition to these Terms of Use. All prices displayed are in New Zealand Dollars (NZD) and are subject to applicable taxes and fees unless otherwise stated.

reserves the right to cancel or modify any reservation in the event of circumstances beyond our reasonable control, including but not limited to natural disasters, government orders, or force majeure events.

6. Casino Services

The casino facilities and services described or promoted on this Website are operated in accordance with the Gambling Act 2003 (New Zealand) and are subject to the relevant licences and regulatory requirements imposed by New Zealand authorities. Access to and participation in casino activities is available only to guests who are physically present at Taveliroyal Hotel and who meet all applicable legal requirements, including the minimum age of 18 years.

We promote responsible gambling. If you or someone you know has a gambling problem, please seek assistance from the New Zealand Problem Gambling Foundation or contact the national helpline. We reserve the right to refuse entry to or remove any person from casino areas in accordance with applicable law and our internal policies.

7. Privacy

Your use of this Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We are committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand). By using this Website, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

8. Disclaimer of Warranties

This Website and all content, services, and features available through it are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. To the fullest extent permitted by applicable New Zealand law, expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Website will be uninterrupted, error-free, secure, or free from viruses or other harmful components. We do not warrant the accuracy, completeness, or reliability of any content or information available on the Website.

9. Limitation of Liability

To the maximum extent permitted by law, including the Consumer Guarantees Act 1993 (New Zealand) and the Fair Trading Act 1986 (New Zealand), , its directors, officers, employees, agents, suppliers, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or in connection with:

Your access to or use of, or inability to access or use, this Website;
Any content, information, or services obtained through this Website;
Any unauthorised access to or alteration of your transmissions or data;
Any loss of profits, loss of revenue, loss of data, or loss of goodwill;
Any errors, mistakes, or inaccuracies of content on the Website;
Any interruption or cessation of transmission to or from the Website;
Any bugs, viruses, or other harmful code that may be transmitted to or through the Website by any third party.

Nothing in these Terms limits or excludes any liability that cannot be excluded under applicable New Zealand law, including the Consumer Guarantees Act 1993, where services are supplied to consumers. In such cases, our liability is limited to the extent permitted by that legislation.

10. Third-Party Links

This Website may contain links to third-party websites or services that are not owned or controlled by . We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites you visit.

11. Dispute Resolution

11.1 Governing Law

These Terms of Use and any dispute or claim arising out of or in connection with them, their subject matter, or their formation shall be governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law principles. In particular, the following New Zealand statutes may apply where relevant: the Contract and Commercial Law Act 2017, the Consumer Guarantees Act 1993, the Fair Trading Act 1986, and the Gambling Act 2003.

11.2 Jurisdiction

You irrevocably agree that the courts of New Zealand, and specifically the courts having jurisdiction in Auckland, New Zealand, shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the use of this Website. You hereby submit to the personal jurisdiction of such courts and waive any objection to the laying of venue of any such proceedings.

11.3 Informal Resolution

Before initiating any formal legal proceedings, we encourage you to contact us directly so that we may attempt to resolve your concern informally. Please send any disputes or complaints in writing to:

Website: taveliroyalhotel.com

We will endeavour to respond to all written complaints within a reasonable time frame and to work towards an amicable resolution.

11.4 Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under New Zealand law. If you are a consumer, you may also have the right to refer a complaint to the relevant regulatory body or dispute resolution service in New Zealand.

12. Indemnification

You agree to indemnify, defend, and hold harmless and its directors, officers, employees, agents, and representatives from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or in connection with your use of the Website, your violation of these Terms, or your violation of any rights of a third party.

13. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable under applicable New Zealand law, that provision shall be deemed severable from the remaining provisions and shall not affect their validity and enforceability. The remaining provisions shall continue in full force and effect.

14. Entire Agreement

These Terms of Use, together with our Privacy Policy and any other legal notices published on this Website, constitute the entire agreement between you and with respect to your use of the Website and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us.

15. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Use, please contact us at: